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| Psygnosis |
Ok i've already posted about this situation in the Chill Out forum, but want to know what the rest of the people think is right in this situation.
Firstly look at this page and the prices and stuff
http://www.ihug.com.au/products/connection/dial-in.html
Now about 2 weeks ago or something i recieved a bill saying that i owe them 200 dollars for over use on the hours.
Now when i connected with them after i cancelled it a while ago i said "connect me back on the 25 dollar plan". Now on that page there are only 3 account types, well 3 as i can see.
this is the type i thought that i was being signed up to.
Account Type Fee Hours downloads
Get ihug $24.95 ALL INCLUSIVE ALL INCLUSIVE N/A 10 10MB
Now for this month i had been charged only 23.95, yes 1 dollar less and they said the unlimited scheme didn't apply to me anymore. NOW a 23.95 account does not exist and i never said i wanted it, yet they go i did bla bla bla...
They said that my account only allowed 200 hours only and i went to 280, which is pretty funny cause i'm not even allowed to use that much but aside from that, the bill of $200 made me laugh even more where on the website it clearly says "No more huge monthly bills for using additional hours - your bills are capped at a maximum of $39.95 per month no matter how many hours you use!"
now i told them about this, and they said "it doesn't apply to your account", now if i was with the account which i was paying 14 or 18 bucks a month then it would apply, silly huh?
wtf do i do...i keep calling them and they ramble on the same over and over. |
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| Joshva |
Yeh ihug are absolutely crap. We have them on the unlimited plan you mentioned. They are sooo bad. The bandwidth is terrible. On a 56k modem we should be able to get 5k or a little more. I am normally on 600bytes a second. That is garbage.
I don't know what to do in your situation. I would certainly make a big fuss and ask to speak to the person on the phone's manager.
Anyway ihug are crap change providers. We are |
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| webmeister |
| Draft a nice little letter to the Telecommunications Industry Ombudsman, then fire off another letter to the ACCC, maybe another one to the Fair Trading Commission :) |
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| Ghostface |
What ended up happening with the $200 bill? Did they give up on the court threat?
They sound dodgy. I'd make sure they don't have your payment details and you should make sure you have full control of paying any money to them. |
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| 3jaz |
| quote: | Originally posted by webmeister
Draft a nice little letter to the Telecommunications Industry Ombudsman, then fire off another letter to the ACCC, maybe another one to the Fair Trading Commission :) |
hehe! where's the letter to John Law's ? :toothless |
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