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Originally posted by Ian Better than the Indians that run HSBC customer support

Think a lot of Australian banks brought their customer support back onshore for that reason, people couldn't stand them. Course, the big hole in the system is still where all the accounting and so on is off-shored to some developing country where they pay them 350US a month to handling billions of dollars and wonder why customer info and cash is at risk

That's exactly the problem. You need people who understand the country they're dealing with and generally whilst some Indian call centres are ok, most aren't. BT for example, are the biggest liars around. They tell you something to get rid of you and when you try to follow it up, they deny all knowledge of it even claiming you didn't call them (despite your ball proving otherwise)

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Originally posted by Ian That's exactly the problem. You need people who understand the country they're dealing with and generally whilst some Indian call centres are ok, most aren't. BT for example, are the biggest liars around. They tell you something to get rid of you and when you try to follow it up, they deny all knowledge of it even claiming you didn't call them (despite your ball proving otherwise)

It's fully hit/miss with the Indian call folks, IMO. I've dealt with some complete muppets that haven't had a clue about what they're supposed to be dealing with, but then a few people here and there have been totally awesome, and really knew their shit (and sorted out mine) - Not just a "follow the script" type of engagement at all.

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Originally posted by Vector A Found out my vitamin D levels are low. The perils of being a shutin, I guess.

This is one of the most depressing deficiancies because literally all you need to do is go outside in the sun for like 10 or 15min max per day.

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Originally posted by Fledz This is one of the most depressing deficiancies because literally all you need to do is go outside in the sun for like 10 or 15min max per day.

I don't even have it...

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Originally posted by Fledz This is one of the most depressing deficiancies because literally all you need to do is go outside in the sun for like 10 or 15min max per day.

In most of the U.S., UVB levels are too low for your body to produce much vitamin D at all from October to April.

http://www.health.harvard.edu/newsw...e-vitamin-d.htm

Things may be different for those of you living near the ozone hole, though.

That is true.

Also I take a supplement almost every day. I got hypochondria in 2010 and thought I had MS for like 2 weeks lol.

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Originally posted by Vector A In most of the U.S., UVB levels are too low for your body to produce much vitamin D at all from October to April. http://www.health.harvard.edu/newsw...e-vitamin-d.htm Things may be different for those of you living near the ozone hole, though.

I'm from Atlanta, and live in LA, so I've never technically had the seasonal problem with Vitamin D (other than shitty, rainy Georgia winters). That said, the window in the winter here is still very short and comes during the time of day when one is most likely to be at work, so watching diet and what-not is still the best idea.

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Originally posted by Sushipunk It's fully hit/miss with the Indian call folks, IMO. I've dealt with some complete muppets that haven't had a clue about what they're supposed to be dealing with, but then a few people here and there have been totally awesome, and really knew their shit (and sorted out mine) - Not just a "follow the script" type of engagement at all.

I think the problem with the ones that I've come across is that they're so automatic in following the script. They're almost not allowed to think about the issues but it leads to bad service. You've got to be able to improvise, use your initiative and not as you say read a script. It doesn't help that they also struggle with many of our accents as we can with a lot of theirs. Imagine a full on geordie, scouser or irish person speaking to one

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Originally posted by Ian geordie

Or a Glaswegian accent

Geordie accent is kind of neat.

Gah, why did I have to get stuck with the one accent that nobody finds alluring or interesting? Life is so unfair.

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Originally posted by Vector A Geordie accent is kind of neat. Gah, why did I have to get stuck with the one accent that nobody finds alluring or interesting? Life is so unfair.

You're Californian!?