So, update on that book order. I actually DID get it - YESTERDAY, and the shipping date was marked the 10th - 5 days AFTER Amazon said it was shipped. I had filed a claim on Monday, believing it was indeed a scam, and I guess part of their investigation involves contacting the seller with the emails I sent. Here's an email the seller just sent me, and my response, lol.
Have you received the book by any chance? Please let me know if you have any problems. And just to be clear, no, I do not want your credit card number, and No I'm not trying to scam you for $40. I just want to make sure you receive the book. It was our fault the book went out late, but all the accusation was really unnecessary. If you were in our shoe, you would understand.
Yes, I received the book yesterday. The shipping date was the 10th, which means that, had the book shipped on the date indicated, I would have actually received it in time for Christmas. I disagree, the accusation is perfectly necessary. If you're worried about your small business suffering, perhaps you might consider using a more reliable way of shipping and tracking your products, and ensuring that your customers have access to the same information. I worked in retail for years, so I understand perfectly well how it affects your business. The road to hell is paved with good intentions. Customers don't really care if you MEANT to send something on time, they want their goods on the date THEY ARE TOLD they are going to get them (really - 3 weeks to deliver me a book???). You were blatantly dishonest with me, and gave vague answers when I asked what happened. If you don't want your business to suffer you should be honest with your customers and have some integrity. With all of the internet fraud and identity theft going on these days, it's only natural I should think this was a scam, especially due to the way you handled it (offering someone money in exchange for removing TRUE feedback is SHADY). I will not remove my negative feedback because I had a negative experience, and it's only fair it remains there to protect Amazon's customers and reputation - because afterall, your bad service affects Amazon as well, does it not?
If you don't want the same problems in the future, you should seriously consider all that I have said.