quote: | Originally posted by Ian
That's exactly the problem. You need people who understand the country they're dealing with and generally whilst some Indian call centres are ok, most aren't. BT for example, are the biggest liars around. They tell you something to get rid of you and when you try to follow it up, they deny all knowledge of it even claiming you didn't call them (despite your ball proving otherwise) |
It's fully hit/miss with the Indian call folks, IMO. I've dealt with some complete muppets that haven't had a clue about what they're supposed to be dealing with, but then a few people here and there have been totally awesome, and really knew their shit (and sorted out mine) - Not just a "follow the script" type of engagement at all.
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